1. Introduction
Welcome to HyperBet. We know you've probably skipped privacy policies before — most people do. But for us, this document is more than a legal requirement. It's our commitment to every player on our platform, from Luzon to Mindanao, that your personal information will be treated with care, respect, and transparency.
This Privacy Policy explains what data HyperBet collects, why we collect it, how we use it, who we share it with, and what rights you have as a data subject under Philippine law. By registering an account or using any of HyperBet's services — including our online poker tables, sports betting, Pusoy, Tongits, and all other games — you agree to the practices described in this policy.
If you have questions after reading this, our support team is always ready to help. Just reach out at support@hyperbet.best.
2. Who We Are
HyperBet is an online gaming and betting platform operated under a valid Philippine license. Our platform serves Filipino players who enjoy online poker, esports betting, basketball betting, football betting, and traditional Filipino card games like Pusoy and Tongits. We are committed to responsible gaming and the protection of all player data in accordance with Republic Act 10173, otherwise known as the Data Privacy Act of 2012.
HyperBet acts as the Personal Information Controller (PIC) for the data you provide when you register and use our platform. Our Data Protection Officer (DPO) oversees all privacy-related concerns and can be reached at privacy@hyperbet.best.
3. What Information We Collect
HyperBet collects information in several ways, depending on how you interact with our platform. Here's a breakdown of the categories of personal data we may process:
3.1 Information You Provide Directly
- Registration details: Full name, date of birth, email address, mobile number, and username when you create your HyperBet account.
- Identity verification (KYC): Government-issued ID (e.g., PhilSys ID, passport, driver's license), selfie or liveness check, and proof of address — required to comply with AMLC regulations and verify you are of legal gambling age (21 years old and above in the Philippines).
- Payment information: GCash number, Maya account, bank account details (BDO, BPI, UnionBank), or card details when making deposits or withdrawals. We use certified third-party payment processors and do not store full card numbers.
- Communication records: Any messages, chat logs, or support tickets you send to HyperBet's customer service team.
- Preferences and settings: Game preferences, language settings, responsible gaming limits you set for yourself.
3.2 Information Collected Automatically
- Device and browser data: IP address, device type, operating system, browser type and version.
- Usage data: Pages visited, features used, time spent on the platform, game history, and betting activity.
- Location data: General geographic location inferred from your IP address, used to verify you are accessing HyperBet from the Philippines.
- Cookies and tracking technologies: Session cookies, analytics cookies, and similar tools — more details in our Cookie section below.
3.3 Information From Third Parties
- Identity verification providers: Results of KYC checks from licensed verification partners.
- Payment providers: Transaction status and verification from GCash, Maya, GrabPay, InstaPay/PESONet, and other payment processors.
- Fraud prevention tools: Risk signals from fraud detection partners to protect all players on the platform.
4. How We Use Your Information
We use the personal data we collect to operate a safe, fair, and enjoyable online betting environment for Filipino players. Specifically, HyperBet uses your information for the following purposes:
- To create and manage your HyperBet account and verify your identity.
- To process deposits and withdrawals through your chosen payment method (GCash, Maya, bank transfer, etc.).
- To provide access to our full range of games including Poker, Pusoy, Tongits, NBA Betting, Esports Betting, and Football Betting.
- To comply with Anti-Money Laundering (AML) obligations under Philippine law, including reporting suspicious transactions to the AMLC as required.
- To enforce our Terms and Conditions and protect the platform from fraud, collusion, and cheating.
- To send you service-related communications such as account confirmations, security alerts, and transaction receipts.
- To send promotional offers, bonuses, and VIP Club updates — but only if you have opted in to marketing communications.
- To improve our platform through analytics, A/B testing, and user feedback.
- To ensure responsible gaming by monitoring for signs of problem gambling and enforcing self-exclusion or deposit limits when requested.
5. Legal Bases for Processing
Under the Data Privacy Act of 2012, HyperBet processes your personal data based on the following legal grounds:
- Contractual necessity: Processing required to fulfill our agreement with you when you register an account and use our services.
- Legal obligation: Processing required to comply with PAGCOR licensing requirements, AMLC reporting obligations, and other applicable Philippine laws.
- Legitimate interests: Processing necessary for fraud prevention, platform security, and improving our services.
- Consent: Marketing communications and optional data uses are only processed with your explicit consent, which you can withdraw at any time.
6. Sharing Your Information
HyperBet does not sell, rent, or trade your personal data. Period. We may share your information only in the following limited circumstances:
- Payment processors: GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet providers, BDO, BPI, UnionBank, Visa/Mastercard networks — solely to process your financial transactions.
- Identity verification partners: Licensed KYC/AML compliance vendors who assist in verifying your identity documents.
- Regulatory authorities: PAGCOR, AMLC, and other Philippine government agencies when required by law, court order, or lawful regulatory request.
- Fraud prevention services: Third-party fraud and security platforms that help us detect and prevent cheating, collusion, and unauthorized access.
- Platform technology providers: Hosting, cloud infrastructure, analytics, and customer support tools — all operating under strict data processing agreements with HyperBet.
Any third party that receives your data is bound by contractual obligations to process it only for the stated purpose and to maintain appropriate security standards.
7. Cookies and Tracking Technologies
HyperBet uses cookies and similar technologies to keep the platform running smoothly and to understand how players use our site. Here's what we use:
- Essential cookies: Required for the platform to function — login sessions, game state, security tokens. These cannot be disabled.
- Analytics cookies: Help us understand traffic patterns and how players navigate HyperBet. We use anonymized data to improve the user experience.
- Preference cookies: Remember your language, display settings, and other platform preferences.
- Marketing cookies: Only activated with your consent, used to show relevant promotions and bonus offers to opted-in players.
You can manage your cookie preferences through your browser settings or our cookie consent banner. Note that disabling essential cookies may affect your ability to log in or play games.
8. Data Retention
HyperBet retains your personal data for as long as your account is active and for a period after account closure as required by Philippine law. Specific retention periods include:
- Account and KYC records: Retained for a minimum of five (5) years after account closure, as required by AMLC regulations.
- Transaction records: Retained for five (5) years in compliance with financial reporting requirements.
- Communication and support records: Retained for three (3) years for dispute resolution purposes.
- Marketing consent records: Retained for as long as you are subscribed, plus one (1) year to evidence your consent.
After applicable retention periods, data is securely deleted or anonymized so it can no longer identify you.
9. Your Rights as a Data Subject
Under the Data Privacy Act of 2012, you have the following rights regarding your personal data held by HyperBet:
- Right to be informed: Know what data we collect and how we use it — that's what this policy is for.
- Right of access: Request a copy of the personal data HyperBet holds about you.
- Right to rectification: Request correction of inaccurate or outdated personal data in your account.
- Right to erasure: Request deletion of your data, subject to our legal retention obligations under AML and gaming regulations.
- Right to object: Object to certain processing activities, particularly direct marketing communications.
- Right to data portability: Request your data in a structured, machine-readable format where technically feasible.
- Right to file a complaint: Lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your rights have been violated.
To exercise any of these rights, contact our Data Protection Officer at privacy@hyperbet.best. We will respond within fifteen (15) business days as required by the NPC.
10. Data Security
HyperBet takes the security of your personal information seriously. We implement a range of technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or loss:
- TLS/SSL encryption for all data in transit between your device and our servers.
- AES-256 encryption for sensitive data stored in our databases.
- Multi-factor authentication (MFA) options for player accounts to prevent unauthorized logins.
- Regular security audits and penetration testing by qualified cybersecurity professionals.
- Strict access controls — only authorized HyperBet staff can access player data, and only to the extent needed for their job functions.
- Incident response procedures in place to detect, report, and respond to data breaches within 72 hours as required by the NPC.
While we do everything in our power to protect your data, no system is completely immune to all threats. We encourage you to use a strong, unique password for your HyperBet account and to enable two-factor authentication where available.
11. International Data Transfers
HyperBet's primary operations are based in the Philippines. In some cases, data may be processed by our service providers in other jurisdictions. Whenever this occurs, we ensure that appropriate safeguards are in place — including data processing agreements that require the recipient to maintain standards consistent with Philippine data protection requirements.
We do not transfer your personal data to countries with inadequate data protection regimes without implementing appropriate contractual protections.
12. Children's Privacy
HyperBet is strictly an adults-only platform. Players must be at least 21 years of age to register and use our services, in line with Philippine gaming regulations. We do not knowingly collect personal data from anyone under the age of 21. If we discover that a minor has created an account, we will immediately suspend the account and delete all associated data. If you believe a minor has registered on HyperBet, please contact us immediately at support@hyperbet.best.
13. Changes to This Privacy Policy
HyperBet may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable Philippine law. When we make significant changes, we will notify you via email (if you have provided one) or through a prominent notice on the HyperBet platform at least fifteen (15) days before the changes take effect.
The "Last Updated" date at the top of this page always reflects when the most recent version was published. Continued use of HyperBet after the effective date of any update constitutes your acceptance of the revised policy. If you do not agree with the changes, please discontinue use and contact us to close your account.
14. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or HyperBet's handling of your personal data, please reach out to us:
- General Support: support@hyperbet.best
- Data Protection Officer: privacy@hyperbet.best
- Website: hyperbet.best
Alternatively, if you feel your data privacy rights have not been adequately addressed, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.